Subscription terms

This document is a public offer by KAKADU SECURE TECHNOLOGIES - FZCO (hereinafter the "Company", "we") to provide access to paid subscriptions ("Plus", "Pro" and "Pro Max") in the Kakadu AI application (hereinafter the "Service"). By paying for the subscription, the User confirms that they have read and agree to these terms as in effect at the time of payment.

1. Seller Details

• Full name: KAKADU SECURE TECHNOLOGIES - FZCO
• Trade License No.: 67380
• Registered address: IFZA Business Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
• Phone: +971 056 377 3900
• Support email: support@kakadu-app.com
• Support chat: available inside the app, "Support" section

2. Subject of the Agreement

Kakadu AI is an application with an AI assistant and file storage. Available on iPhone/iPad, Android, desktop (Windows, macOS, Linux), and in a browser.

Free access (unlimited in time, for everyone):

• 10 AI requests per day
• 1 GB of storage
• up to 5 devices
• up to 5 people in a family group
• Kids Mode (protection from adult content)

Paid subscriptions. In addition to free access, the Service offers three paid plans — "Plus", "Pro" and "Pro Max" — purchased through the App Store or Google Play with automatic renewal.

All paid plans include the same set of features:

• storage with no stated limit;
• up to 5 people on a single subscription (family), including the Owner;
• up to 5 devices;
• Kids Mode (protection from adult content).

The plans differ only in the daily AI request limit:

• "Plus" — a significantly higher daily AI request limit than free access;
• "Pro" — a daily AI request limit 5 times higher than "Plus";
• "Pro Max" — a daily AI request limit 20 times higher than "Plus".

Specific limits are not fixed in these Terms and may be adjusted by the Company; the ratio between the plans stays as described above.

3. Price

The cost of a paid subscription for a 1-month period is:

The price may be displayed in your local currency; the conversion and the final amount are determined by the payment platform (Apple App Store or Google Play). The price is fixed as of the purchase date (see Section 10).

4. Automatic Renewal

The subscription renews automatically for a new period (1 month) unless auto-renewal is turned off at least 24 hours before the end of the current period. Payment for the next period is charged within 24 hours before the end of the current period. You can manage your subscription and turn off auto-renewal in your App Store or Google Play account settings.

Switching between plans. You can switch between "Plus", "Pro" and "Pro Max" in the app or in your App Store / Google Play subscription settings.

• Upgrade (to a more expensive plan) takes effect immediately. Any charge or refund for the unused part of the current period is calculated by Apple or Google in accordance with the platform's rules.
• Downgrade (to a cheaper plan) takes effect at the end of the current paid period. Until then, the features of your current plan remain available.

5. Payment Methods

Paid subscriptions (Plus, Pro and Pro Max) are purchased and paid for through the Apple App Store or Google Play.

The Company has no technical ability to cancel a subscription or issue a refund for purchases made through the Apple App Store or Google Play — these actions are performed exclusively by Apple and Google, respectively.

6. How to Turn Off Auto-Renewal

• Apple App Store: only through Apple ID settings; the User cancels it themselves, and the Company has no access to do this on the User's behalf.
• Google Play: only through Google Play settings; the User cancels it themselves, and the Company has no access to do this on the User's behalf.

7. Family Access

Family Access is available on all paid plans (Plus, Pro and Pro Max). Family Members get the features of the plan purchased by the Owner.

The subscription is purchased by a single User (the "Owner"), who also pays for it. The Owner may invite up to 4 additional people (up to 5 in the group in total), who receive paid access at no extra cost. Family group members cannot manage the subscription and do not make any payments. If the Owner does not renew the subscription, paid access ends simultaneously for all group members.

8. Data After the Subscription Ends

After the paid subscription ends, previously uploaded files are not deleted and remain available for viewing. Only uploading new files beyond the free storage limit (1 GB) is restricted.

9. Age Restrictions

The Service has a content age rating of 16+.

A paid subscription may be purchased by a legally capable individual who has reached 18 years of age. A minor may purchase a subscription only with the consent of their legal representatives (parents, adoptive parents, or guardians).

If a subscription was purchased by a minor independently, without the consent of legal representatives, the legal representative may contact the Company's support to cancel the subscription and request a refund, in accordance with applicable law governing contracts entered into by minors.

10. Price Changes for Existing Subscribers

A User who purchased a subscription at the price in effect at that time continues to pay that price even after the price for new subscribers changes.

If the Company decides to move existing subscribers to a new price, it will notify them at least 30 days before the new price takes effect, via a push notification and an in-app notice.

11. Changes to These Terms

The Company may amend these terms. The new version is published at the same permanent address, indicating the new date and version. Previous versions of the document are archived and remain available; they apply to payments made while they were in effect.

12. Refunds

The terms and conditions for refunds are set out in a separate document, the "Refund Policy," available at https://kakadu-app.com/en/legal/refund-policy/.

13. Privacy Policy

Available at: https://kakadu-app.com/en/legal/privacy-policy

14. Governing Law and Dispute Resolution

These terms are governed by the laws of the United Arab Emirates.

The parties shall seek to resolve any disputes and disagreements arising from this agreement through negotiation. The User may send a complaint in any form to support@kakadu-app.com or through the support chat in the app. The response time for a complaint is 30 days from the date of its receipt.

If a dispute is not resolved through the complaint procedure, it shall be submitted to the competent courts of the United Arab Emirates. Nothing in this Agreement limits any statutory rights the User may have under the mandatory consumer protection laws of their country of residence.

15. Document Version

• Effective date: 28.07.2026
• Document version: 2026-07-28